Terms and Conditions

These Terms and Conditions are applied in ecommerce between Tapettitehdas Pihlgren & Ritola (vendor) and consumer (customer). By submitting an order form, you agree and accept these Terms and Conditions

1. Vendor

The web shop vendor is Tapettitehdas Pihlgren & Ritola Oy (VAT-number FI01571278).

2. Customer

To place an order in our web shop, you must be at least 18 of age EU- or Norwegian resident. Orders outside EU and retailer orders we process manually in our customer service. Please contact: info@tapettitehdas.fi or +3583 542 1090.

3. Pricing

Prices are in EUR and include 24% VAT. Prices are subject to change without notice.

4. Placing and Order

Products can be purchased in our web shop www.tapettitehdas.fi. Pihlgren & Ritola does not guarantee availability of products - and can discontinue certain items at any time without notice. If a product is temporally unavailable, please enquire availability and we will notify as soon as the product is back in stock. We process orders during weekdays at office hours. After placing an order successfully, you will receive two e-mails: order confirmation and shipping info, as soon as your order is processed and ready to be shipped.

5. Payments

All payments are processed through a third-party payment provider Paytrail. Pihlgren & Ritola does not have access to your credit or debit card information, or any details of the payments. Available payment methods are: Visa, Visa Electron, Mastercard, American Express, Eurocard and Diners Club. If these are not convenient for you, you can always ask for a bank transfer information from our customer service: in this case, your order is processed manually.

6. Shipping

We will send your order within 1-2 workdays straight from the factory. Shipping fee will be charged according to weight, starting from 12€. EU orders are delivered by a carrier of our choice: GLS, DHL or Bring depending on where you live.

7. Returns And Exchanges

Our policy lasts 14 days in EU-countries. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can open one wallpaper roll per design for inspection, anything above that is considered to be a resolution. To complete your return, we require a receipt or proof of purchase, your name and contact information, delivery address and time of the delivery. If you are an EU-resident, you can exchange your ordered product/ products within 14 days of delivery. Outside EU we only replace items if they are defective or damaged. In an unlikely event of a faulty wallpaper contact us as soon as possible: notice that it is your responsibility to check your wallpaper before and during hanging – no more than two drops of wallpaper should be hanged if the product is considered faulty.

To return or exchange your product, please contact our customer service first: info@tapettitehdas.fi

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. There are certain situations where refunds are not granted or are granted partially: Any item not in its original condition, is damaged or missing parts. Any item that is returned more than 14 days after delivery

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

9. Applicable Legislation And Liability

Pihlgren & Ritola is liable for faulty products according to applicable Finnish and EU consumer protection laws. If a disagreement in contract of sale cannot be solved by negotiations, EU-residents may seek legal settlement trough European Consumer Centre or competent court of justice.

10. Immaterial Rights

All content (incl. pictures and texts) and website design is property of Pihlgren & Ritola and its third-party partners. All material is protected by copyright laws and any unauthorized copying or reproduction is strictly prohibited.

Contact

  • Tapettitehdas Pihlgren & Ritola Oy
  • PL 43, 37801 Akaa
  • Tel: +358 (0)3 542 1090
  • E-mail: info@tapettitehdas.fi